Refund Policy
At AlkyLife Wellness Pvt. Ltd., we are committed to providing high-quality wellness products and ensuring customer satisfaction. If you receive a damaged, defective, or incorrect product, we are here to assist you.
Refund Eligibility
Refunds are only available under the following circumstances:
- The product received is defective.
- The product is damaged during transit.
- An incorrect product has been delivered.
To qualify for a refund, customers must notify us within 7 days of receiving the product.
Conditions for Refund Approval
To be eligible for a refund:
- The product must be unused and unopened.
- The product must be returned in its original packaging.
- All original accessories, manuals, and included materials must be returned.
- The returned product must pass our inspection process.
Refund requests that do not meet these conditions may be declined.
Non-Refundable Products
For hygiene, wellness, and safety reasons, the following products are non-refundable unless they are received damaged or defective:
- Consumable wellness products
- Health supplements
- Personalized products
- Customized products
Refund Process
Once the returned product is received and inspected:
- Our team will review the return request.
- You will be notified regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 7–10 business days.
- The refund amount will be credited to the original payment method used during purchase.
Shipping Charges
Shipping and handling charges are non-refundable unless the refund is due to:
- A defective product
- A damaged product
- An incorrectly delivered product
Delayed or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account.
- Contact your credit card provider or bank, as processing times may vary.
- If the issue remains unresolved, contact our customer support team.
Returns and Exchanges
Products eligible for refunds may also qualify for replacement or exchange, subject to inspection and approval.
Exchanges are available only for:
- Defective products
- Damaged products
- Incorrectly delivered products
Exchange requests must be submitted within the applicable return period.
Contact Us
If you have any questions regarding refunds, returns, or exchanges, don’t hesitate to get in touch with us:
AlkyLife Wellness Pvt. Ltd.
2nd Floor, Plot No. 4, Sector 44, Minarch Tower,
Gurugram, Haryana – 122003, India
Refund Policy
At AlkyLife Wellness Pvt. Ltd., we are committed to providing high-quality wellness products and ensuring customer satisfaction. If you receive a damaged, defective, or incorrect product, we are here to assist you.
Refund Eligibility
Refunds are only available under the following circumstances:
- The product received is defective.
- The product is damaged during transit.
- An incorrect product has been delivered.
To qualify for a refund, customers must notify us within 7 days of receiving the product.
Conditions for Refund Approval
To be eligible for a refund:
- The product must be unused and unopened.
- The product must be returned in its original packaging.
- All original accessories, manuals, and included materials must be returned.
- The returned product must pass our inspection process.
Refund requests that do not meet these conditions may be declined.
Non-Refundable Products
For hygiene, wellness, and safety reasons, the following products are non-refundable unless they are received damaged or defective:
- Consumable wellness products
- Health supplements
- Personalized products
- Customized products
Refund Process
Once the returned product is received and inspected:
- Our team will review the return request.
- You will be notified regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 7–10 business days.
- The refund amount will be credited to the original payment method used during purchase.
Shipping Charges
Shipping and handling charges are non-refundable unless the refund is due to:
- A defective product
- A damaged product
- An incorrectly delivered product
Delayed or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account.
- Contact your credit card provider or bank, as processing times may vary.
- If the issue remains unresolved, contact our customer support team.
Returns and Exchanges
Products eligible for refunds may also qualify for replacement or exchange subject to inspection and approval.
Exchanges are available only for:
- Defective products
- Damaged products
- Incorrectly delivered products
Exchange requests must be submitted within the applicable return period.
Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact us:
AlkyLife Wellness Pvt. Ltd.
2nd Floor, Plot No. 4, Sector 44, Minarch Tower,
Gurugram, Haryana – 122003, India
Phone: +91 95491 95499
Email: alkylifewellness@gmail.com
